Troubleshooting Myschoolapp

Some troubleshooting tips to try if you’re unable to ‘Sign-in’ after the recent update with myschoolapp. The latest version of mySchoolApp has now been released and we are now asking all users to follow a simple process to validate their accounts.


Firstly, please ensure that you have followed the update process and downloaded the latest version of the App


Apple App Store (2.1.0)

Android Google Play (2.0.12)


The version numbers above refer to mySchoolApp and are correct at 17/05/18.

Please check the app stores for the latest releases of our dedicated apps.


The Validation Process


  1. After opening the App, you will be asked to search for and select your school

  2. Hit ‘Sign In’

  3. Enter the Email address you used to originally set-up your mySchoolApp account

  4. Enter the PIN you created at registration

  5. Please Read and confirm you are happy to accept the App Terms of use and Privacy Policy statement

  6. Check your Email and confirm your account by hitting the ‘Activate Account’ button in the Email our system sends you

  7. Open the app and ‘Sign In’

  8. That’s it, you’re all set-up!


Other considerations

“I get a ‘wrong PIN’ message”:

  1. Hit the ‘Forgotten PIN’ button on the Sign In Page

  2. Enter the Email address you provided when you originally registered and follow the link to reset your PIN

We’re delighted to see the work mySchoolApp have put in toward General Data Protection Regulation (GDPR) compliance.

What is the General Data Protection Regulation (GDPR)?

To put it simply, the GDPR is a new data protection regulation designed to strengthen and unify the safety and security of all data held within an organisation (including schools, academies and other educational establishments).

"The GDPR replaces the DPA and affects all UK companies who collect or process personal information. It's focused on looking after the privacy and rights of the individual, and based on the premise that consumers and data subjects should have knowledge of what data is held about them and how it's used."

Steve Sands, Chief Information Security Officer (CISO) and Data Protection Officer (DPO) at Synectics Solutions.